Everything you need to know before your visit

We're looking forward to welcoming you to LuRosa.

To secure your appointment, online bookings require a $20 booking deposit.

Your deposit simply reserves your appointment and will be deducted from your final bill on the day of your visit.

We completely understand — life happens.

Need to move your appointment? Simply let us know at least 24 hours before your booking and we'll happily transfer your booking deposit to your new appointment.

Appointments cancelled or rescheduled within 24 hours will forfeit the booking deposit, and a 50% cancellation fee may apply.

If you don't arrive for your appointment and we haven't heard from you, the full appointment fee may be charged.

Running late? Something unexpected come up? Please give us a quick call — we'll always do our best to help where we can.

Your happiness means everything to us.

If you're not completely in love with your hair, please contact us within 7 days of your appointment. We'll happily assess your concerns and, where appropriate, arrange a complimentary adjustment.

Adjustment appointments must be completed within 10 days of your original visit.

Our guarantee covers adjustments to your original service only.

If you've simply changed your mind and would like a different colour, a different haircut, extra lightening or another style after your appointment, this will be treated as a new booking.

Our prices reflect the experience, education and expertise of each stylist. Additional charges may apply for:

• Extra long or thick hair
• Additional product usage
• Extra time required
• Major changes from the original consultation

We'll always discuss any additional charges with you before proceeding.

Selected services require a $20 booking deposit.

Your deposit is fully transferable when our cancellation policy is met.

Deposits are non-refundable for late cancellations or no-shows.

Promotions and special offers cannot be combined unless otherwise stated.

Some promotions may not be available on weekends or Public Holidays. A 10% Public Holiday surcharge may apply.

We'll send appointment reminders by SMS and/or email before your appointment.

Appointments that remain unconfirmed may be released to other guests.

Unopened retail products may be exchanged within 7 days with proof of purchase.

Opened products cannot be returned unless required under Australian Consumer Law.

We're proud to provide a welcoming and relaxing environment for every guest.

We kindly ask that all interactions with our team remain respectful. Aggressive, abusive or inappropriate behaviour may result in appointments being cancelled or future bookings being declined.

Beautiful hair doesn't end when you leave the salon.

Following the aftercare advice provided by your stylist will help maintain the best possible results.

As every client's hair is unique, longevity may vary depending on your hair type, lifestyle and home care routine.